Form

OPENING SCREEN

Please select up to 3 areas that you would like to ask your client’s feedback on. We've listed some popular suggestions below.

Your client will be asked this way>>

"Please tell us how satisfied you were with:"

Our communication with you

The value for money

The professionalism and friendliness of our staff

The response to your initial enquiry

The information we supplied you

Or create your own here:

Any comments about this screen?

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Select the low rating that will trigger an additional screen that will ask “We noticed you weren’t entirely satisfied with….”

Anything less than:

Any comments about this screen?

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TESTIMONIAL SCREEN

Do you wish to ask your clients for a testimonial if they leave a high rating on all 3 areas in Screen 1?

Yes

If so, please select the high rating that will trigger an additional screen that will ask “Thanks for the positive feedback, would you like to leave a short testimonial for our website?

Please note, if a respondent leaves a low rating in the OPENING SCREEN they will not be asked to leave a testimonial.

Anything higher than:

Any comments about this screen?

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Do you want the 'Please tell us how satisfied overall you are with (your organisation’s name)’ screen included?

Yes

Or you can use your own alternative text to ask this question:

Any comments about this screen?

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NPS SCREEN

Do you want the Net Promoter Score screen included? If so, how would you like the question asked?

How likely is it that you would refer us to your family and friends?

How likely is it that you would refer us to a colleague or another business?

I don't require the NPS screen

Any comments about this screen?

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SUGGESTIONS SCREEN

Do you want the 'Do you have any general comments or suggestions about our service?' screen included?

Yes

Any comments about this screen?

End Section

THANK YOU SCREEN

Thanks for your feedback we really appreciate your thoughts and time!

Or enter your alternative 'Thank you" message here.

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Enter the email signature and any details you would like displayed at the final screen below the above Thank you message:

ADDITIONAL SCREENS?

Would you like any additional open comments screens inserted?

Please type in what you would like to ask:

FILTER DETAILS: What categories do you want to be able to filter?

Please upload your logo here. Alternatively you can email it to us later if you don't have it now.

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Effective Client Feedback

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OPENING SCREEN

LOW RATING SCREEN

TESTIMONIAL SCREEN

OVERALL SATISFACTION SCREEN

NPS SCREEN

SUGGESTIONS SCREEN

THANK YOU SCREEN

ADDITIONAL SCREENS?