After a transaction, an automated email or text message is sent to your customer asking for 30 seconds of their time to leave some feedback. You choose the areas to be asked.

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If your client leaves a low rating (e.g. 6 for ‘The service’ above) they will be asked why they weren’t fully satisfied with that area.

Low rating feedback

If your client leaves a low rating, you will immediately receive an email alert notifying you of the low rating.  Click on the link in your email to be taken to your dashboard and review the negative feedback.


You now have the opportunity to create a recovery moment – in this example you could speak to the staff member and then to your client and resolve the issue.

Next>> Review feedback in your dashboard